Are you a people person who thrives in a fast-paced environment?
Do you enjoy solving problems, helping customers, and contributing to a high-performing team? Build your career with an organization that values teamwork, growth, and exceptional service.

What You'll Do:

As a Customer Service Representative, you will serve as the primary point of contact for customers, assisting with account needs, service requests, billing questions, and solutions that create a positive experience. You will handle inbound calls, support customer retention through outstanding service, and collaborate with internal teams to ensure a seamless experience.

Key Responsibilities:

• Answer high-volume inbound calls with professionalism and a positive attitude
• Assist customers with service requests, account updates, and issue resolution
• Provide quotes and set up new customer accounts
• Retain customers by offering solutions and alternatives when concerns arise
• Identify opportunities to recommend additional products or services
• Communicate effectively with internal teams to resolve issues quickly
• Maintain accurate customer records using internal systems
• Meet performance goals for response time, productivity, and service quality

What We're Looking For:

• Strong communication and customer service skills
• Ability to multitask in a fast-paced, high-call-volume environment
• Positive attitude with a problem-solving mindset
• Comfortable handling approximately 100 inbound calls daily
• Team player with a desire to grow and learn across functions
• Basic computer and data entry skills

Why Join Us:

• Competitive pay with opportunities for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• Paid time off and sick leave
• 401(k) retirement plan with company match
• Supportive, team-oriented work environment
• Stable organization with long-term career potential
• Employee assistance programs and wellness resources

Work Environment:

Professional office setting.

If you are ready to bring energy, professionalism, and a customer-first mindset to a growing organization, apply today and take the next step in your career.

Requirements:

Qualifications:

• Ability to manage a high volume of inbound calls with professionalism and efficiency
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and strong typing skills
• Strong multitasking and organizational abilities
• Ability to remain calm under pressure while maintaining professionalism
• Strong problem-solving skills with a focus on timely resolutions
• Ability to prioritize tasks and manage daily workload effectively
• Capable of working independently and collaboratively
• Team-oriented mindset with the ability to contribute to a positive work environment
• Adaptable and flexible when handling changing priorities and challenging situations

Special Considerations / Physical Requirements:

• Reasonable accommodations may be made for individuals with disabilities
• Frequent use of fine motor skills, including typing and computer use
• Primarily sedentary office work
• Occasional lifting or moving of light materials up to 25 pounds